The service was incredible but I assume you'll get that at any of the excellence collection resorts. The resort is beautiful and so well maintained. It was handled beautifully with no issues at all. Luxury Adults Only. Located between Cancun and Playa del Carmen in the city of Puerto Morelos. Also, there are dress codes at the restaurants, so you can see the attire needed in the app and pack accordingly. Check-in: They have added plexiglass at the counter (and everywhere else) for obvious reasons. This is the first time pool temperature has ever been a problem, and is likely related to the low levels. I would certainly recommend this resort. Spice was the best meal we had there. At check-in the agent will give you a health questionnaire. Our driver wore a mask and we did too in the enclosed space. Instead of losing the last night of our vacation, we lost about an hour, most of that time due to airlines. The staff is friendly and fast. Combine a visit to the ruins at Tulum with the chance to swim in both a cenote and in the bay of Akumal with this day-long tour. However, guests are not required to wear a mask anywhere, but there is space available everywhere. We at InspoVacay prefer a more condensed offering. Tapas is one of our favourite types of cuisine, so Flavour market had a lot to live up to. Just remember to speak a little louder and clearer than usual and that overcomes the issue. Excellence Riviera Cancun 24,078 reviews #1 of 10 all-inclusives in Puerto Morelos Review Save Share Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico 1 (888) 307-2623 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! When we visited we werent staying in the Excellence club, but we have stayed in some of the Excellence groups resorts before as Excellence club members. Arrl nem is beszlve, hogy az ti cl jnius . Mugging, assault, and drug trafficking are among the most prevalent crimes, with rates of more than 59.85%. Order extra if you have an appetite.Speaking of which, wait times for the restaurants can be upwards of an hour. Javier was one of the best. Speaking of buiding, we stayed in 7065 - noise level is about a 8 until after 11pm. The local town of Puerto Morelos is right next to the resort and definitely worth a visit. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Visit hotel website. Located between the lush jungle and the turquoise sea, it features redesigned rooms and suites that honor Mexican artisanal traditions . Wi-Fi is free throughout. Which languages are spoken by the staff at Excellence Riviera Cancun? The pool around the restaurants with the swim up bar was the only one that actually cooled us off during the heat of the day. The Excellence Club represents the ultimate in luxury, privacy, exclusivity and service. We booked an excellence club 2 story room both times, excellence club is the adult only building. Updated Security Alert - Quintana Roo & Cancun Travel Advisory (01/23/2023) The U.S. Embassy and Consulates in Mexico have issued a new warning to visitors of Cancun and the Mexican state of Quintana Roo over a potential conflict between taxi drivers and ride-hailing service companies which has caused many tourists to wonder is Quintana Roo safe. Nearby attractions include Croco Cun (1.4 miles), National Reef Park of Puerto Morelos (2.1 miles), and Unico Beach (1.4 miles). The staff are genuinely friendly and do everything in their means to make your trip run as smoothly as possible. We managed to make it to the ocean once but it took a little liquid courage to do so. The room is spacious with a King-sized bed, living area, Jacuzzi, and a balcony. There is certainly no lack of bars on hand in this resort, so a cold drink will always be within reach. The oldest country in the Americas. The only downside which was no fault of the resort was the seaweed. The seaweed on the beach can pile up, despite the staffs removal on multiple intervals each day. Other amenities offered include a business center, laundry services, and airport transfers. The seaweed was bad for February, but they raked it and scoop it up almost daily to keep the beach clean. Dreams Riviera Cancun Resort & Spa: Love the size of this resort besides everything else.. - See 11,260 traveler reviews, 11,384 candid photos, and great deals for Dreams Riviera Cancun Resort & Spa at Tripadvisor. A big change, they no longer provide straws. You'll start with the ruins, where a local guide will show you around, followed by a trip out to the cenote in the middle of the jungle. This website uses cookies to improve your experience while you navigate through the website. Excellence Riviera Cancun Riviera Maya, Cancun 77580, Mexico. Excellence Riviera Cancun, Puerto Morelos: See 24,095 traveller reviews, 26,432 photos, and cheap rates for Excellence Riviera Cancun, ranked #2 of 47 hotels in Puerto Morelos and rated 4.5 of 5 at Tripadvisor. Save. Juarez, Km 324 - 342, Mza. He made it so fun! Also located in Spice is a Hibachi experience. We promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. A szllshelyen (Excellence Riviera Cancun All Inclusive - Adults Only) . Too many photo ops to mention!The meh.Food. Be Ready to be Blown Away! Normally, the evening entertainment is not our cup of tea, but after a few drinks, we can get on board. We are delighted to hear from you that we are able to exceed your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thank you to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. It is mandatory to procure user consent prior to running these cookies on your website. Pools: The pools are gorgeous and relaxing, but get our first complaint. This comes in the form of private pool areas, a specific area on the beach, some of the restaurants and bars are Excellence members only. the food was lacking flavor and again overcooked. The building itself is pretty stunning and the circuit of hydrotherapy waters is available to people booking treatments in the spa. Excellence Riviera Cancun is an excellent choice for an adults only all inclusive, Riviera Maya honeymoon , vacation or a wedding in Mexico. Please, receive our warmest regards from The Excellence Collection. However, they will revise why during your stay we did not seem to achieve our goal to offer good quality in every meal and drinks and they will work on it in order to make any improvement needed to guarantee our guests the highest quality. We had the test after lunch and had results before dinner delivered in an email. We would suggest booking before you go. Although as an Excellence club member you are more than welcome to use the communal pool areas and partake in the activities it might not warrant the extra cost if you arent using some of the amenities. However, I don't know what connections they have, but 10 minutes later we were talking to an airline agent. They were waiting with a very comfortable luxury SUV for us outside the airport. by Adrian updated October 11, 2022, 7:10 pm. Review tags are currently only available for English language reviews. That works for most people, but we go on vacation to away from the world. We recommend calling ahead to confirm details. A traditional French-style eatery serves up some really well-done dishes. Repeat already booked! Fill it out before going to security and then walk by all the people fighting for the limited counter space at security. However, this time the staff helped us out with their amazing dedication more than usual and thought thanking them with a review was necessary. We have been to various Excellence resorts multiple times before, including this one, and they are always amazing. When we arrived and those big wooden front doors opened to let us in, we knew we were home again! Top room amenities include a minibar, air conditioning, and a flat screen TV. Juan at the martini bar is the best bartender. COVID Safety: We are vaccinated, so felt safe traveling. 7, Lt. 1, SM 11, Puerto Morelos, QROO, 77580 View in a map Explore the area However, guests are not required to wear a mask anywhere, but there is space available everywhere. 6 total swimming pools, including 1 handicap accessible pool and 1 Excellence Club pool 3 whirlpools in the pool areas, including 1 for Excellence Club As you approach the doors they will automatically open. The building could use some maintenance. If you are looking for a resort with a conveniently located course on the resort then we suggest you check out the Excellence Playa Mujeres resort. Whilst it is not the first inhabited place in the Americas, it is the first official country and Santo Domingo became the first official capital with the first . If you are really into your golf then your best option is the El Camalen Mayakoba Golf Course. The destination is home to luxury resorts, two of which are Excellence Playa Mujeres and Beloved Playa Mujeres - both honored with TripAdvisor Travelers' Best of the Best award this year due to offering guests a complete experience of world-class service and luxury amenities. Transfer - Our reservation directly with the resort included round trip transfer using Seasons Tours. This is the version of our website addressed to speakers of English in the United States. It might be a good idea to research some of . Occasionally, there was a waitthis was the longest on the weekends, but plan ahead. The housekeeping team was super-efficient. Tennis courts, an area for beach volleyball, pool tables, ping pong tables. If everybody just left them in the water when not in use, there would be more than enough available. The entire staff at the resort wore masks the entire time. The Excellence Collection is recognized for achieving superior quality in appearance and maintenance of our properties and facilities, just as many other attributes that enable us to provide the supreme Luxury all-inclusive experience. Overview. I read hundreds of reviews on Google before selecting this hotel. There are several restaurants and none disappoint. Having stayed in the slate of resorts that the Excellence group has in this region. SELLING PRICE: $1,500 USD. All of the team members go above and beyond for service. Book Excellence Riviera Cancun, Puerto Morelos on Tripadvisor: See 24,104 traveller reviews, 26,432 candid photos, and great deals for Excellence Riviera Cancun, ranked #2 of 47 hotels in Puerto Morelos and rated 4.5 of 5 at Tripadvisor. Yes, parking is available for guest and it is complimentary. Excellence Riviera Cancun is a luxury adults-only resort located in the Riviera Maya area of Cancun. Package deal Contact accommodation for availability. We felt extremely safe in today's COVID climate.Beauty. It is just a slight reduction that you wouldn't notice if you haven't been there before. The Excellence Riviera Cancun was around 10-15% cheaper compared to the Excellence Playa Mujeres resort, so if you are looking for a good value option with top quality service and food the Riviera Cancun resort is a strong choice. Located in the Riviera Maya region of Cancun. Please, receive our warmest regards from The Excellence Collection. A choice of five upscale suite concepts: spa or garden view, ocean view, swim up, rooftop, and imperial suites. Airport - Arrival was quick and easy. A comment about the blue pool floats, please don't hoard them. The burgers werent very nice and the cuts of steak that were being used werent of the highest quality. Designed to celebrate the beauty of the Riviera Maya, all of our suites feature indoor and outdoor living spaces that . It can be hit or miss. Excellence Cancun had a very similar feel and layout but with some noticeable differences, many due to COVID. Baristas working seem to have no clue about coffee or espresso drinks in general, they were constantly confused with our simple orders. The shows are noisy so look to stay closer to the SPA or outlying areas if you like your beauty sleep.The ugly.The ocean is not accessible due to a surge in algae. We didnt see any rubbish anywhere in the resort and on the occasion when a drink was spilled the staff was on hand to clean it up immediately. Thank you Javier! The weather was great, the service was top notch, the resort was beautiful and had no end of things to do! We made sure to try some of the dishes that we had never had before and found a gem of a dish with the Chilaxtle which is a braised pork in a chili sauce with rice. And here is the next complaint in our review. He had a cooler of snacks, soda, and beer that made the quick drive even that much more relaxing. Unfortunately we were too stressed out to remember names, so all we can say is, "Thank you, Excellence. They do advise that you ring before your trip to check availability. 24,051 reviews. The Excellence Riviera Cancun is ready to provide an unforgettable experience for your wedding, anniversary or honeymoon in the most romantic setting. The pools are kept very clean, we noticed the staff doing tests on the water every night. COVID Safety: We are vaccinated, so felt safe traveling. For this trip, we got a spa view swim out. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. Masks are required on flights and airport. Without the option of the ocean, your choices for relief from the sun may be limited.Tips:Bring straws, inflatable rafts (Five below has great ones!) However, this time the staff helped us out with their amazing dedication more than usual and thought thanking them with a review was necessary. But opting out of some of these cookies may have an effect on your browsing experience. We were lucky to get one for the end of the week. Cancun. Daytime Activities Located a 25-minute drive from the resort. And the people - the amazing, wonderful, engaging people that work at ERC make it the special place that it is, and they keep us coming back time and time again. We had issues getting an appointment when we visited. Wonderful!The focus is on keeping you safe. There is a lot to be seen in this area of the world. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. If It was likely they were cleaning or cycling water, but wish they would complete it in the time we were there. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as host of your holiday destination once again and for taking the time to share this review with the TripAdvisor community. Like clockwork, the next day Jorge had the drinks queued up before we even had to ask. We don't do repeat's on any other holidays we take, but there's so much about ERC that makes us come back again and again. He got people to join activities they wouldnt have. The front desk already had our test scheduled based on our departure time when we checked in. Stayed here for 5 days and I have to say, everything has lived up to it's name, Excellence. I am willing to put up with the inconvenience during these strange times, but I hope it is not a permanent change. The staff here were very good and the service was seamless, but the food definitely was a letdown. That combined with all the staff wearing masks makes communication a little more cumbersome compared to past trips.
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